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Frequently Asked Questions
1. What does the VitalSkin™ Eye Care Pro do?
VitalSkin™ Eye Care Pro is designed to reduce under-eye bags, puffiness, and dark circles. With FDA-approved red light therapy and microcurrent technology, it revitalizes the delicate under-eye area, giving you a refreshed and vibrant look.
2. How do I use the device?
Simply cleanse your face, apply a small amount of gel or water to the under-eye area, power on the device, select your microcurrent pulse mode and intensity, and place the pads on the target area for 5-10 minutes daily.
3. How soon can I see results?
Many users report seeing improvements in as little as two weeks, with more significant results over continued daily use.
4. Is it suitable for all skin types?
Yes, VitalSkin™ is designed to be gentle on all skin types. However, if you have specific skin conditions or sensitivities, consult with a healthcare provider before use.
5. Can I use the device with my regular eye creams and serums?
You can use your regular skincare products after using the VitalSkin™ device as part of your skincare routine.
6. How do I clean and maintain my VitalSkin™ device?
Cleaning the device is simple. Wipe the metal pads with a soft, damp cloth after each use. Do not submerge the device in water.
7. What is your return and exchange policy?
We offer a 30-day return policy on unused and unopened products. Please visit our Return and Refund Policy page for more details.
8. How long will it take to recieve my order?
Shipping rates and times are calculated on checkout.
Depending on product availability, pre-order delivery dates will vary.
UK domestic shipping anywhere can take up to 7-14 days.
International shipping could take up to 7-20 days, or longer, depending on any delivery issues or delays within your country. Also due to global supply chain challenges, shipping times may be longer than usual.
Please be assured, we always send out orders from our warehouse on-time, and so any delays are unfortunately due to the delivery/shipping company.
But we will always do everything we can to help with any delivery issues should this be the case.
9. How does the warranty work?
VitalSkin™ comes with a one-year limited warranty covering manufacturing defects. Please refer to our Warranty Information page for complete details.
Free shipping
We offer free worldwide shipping on all orders
Designed in NYC
Designed and developed in New York City.
Hussle-Free Returns
30 Day No Questions asked returns
Secure Payment
All payments are processed securely